FAQ

ABOUT US
Who are we? Between us we’ve got it all. We are adventurers, moms, aunts and sisters. We are dreamers, planners, explorers, type A (or type B) women with a passion for all things involving the great outdoors. We love travel, discovery and the gear that goes with it. So we built a marketplace to outfit your family and friends in the best-of-the-best in form, function and fashion. We are scouring the planet daily in search of superior brands. We stand behind those that are doing their part to activate change and make the world a better place for generations to follow. Our tested tried and true curation is a labor of love where you can connect with our amazing partners from around the world and find them at your door in a blink!

SHIPPING + DELIVERY
We are delighted to provide simple and affordable flat rate shipping options to all U.S. states.

Domestic ground shipping is free for orders over $150. For orders under $150 ground cost is $10 and overnight is $25. Currently we do not ship internationally. Please allow two days for overnight orders.

RETURNS
We understand that sometimes it’s just not right.

If you wish to make a return a $10 shipping fee will be deducted from your order. Go to our account and choose the order and item you would like to return. A shipping label will be created for you to print and send back your unused and unworn products will the tag still attached.

Kindly note that we will are not able to accept a return for any items marked as Final Sale.

CANCELLATIONS
We only make promises we can keep! We will do our best to meet your evolving needs on orders that have not yet shipped, but we cannot under oath, secure cancellations or changes once your order has been completed. As you might suspect, orders that have already shipped cannot be changed or canceled.But we are here for you, with an awesome support team that will be happy to facilitate a return on your behalf.

Other questions, we’re chatty. Email us at hello@saltandsnnow.com

ADVICE ABOUT SIZE + FIT
To connect with a human email us. Many of our amazing partners have size guides/international conversions which we have included under size and fit on product pages.

PAYMENT METHODS

• Visa
• Discover
• MasterCard
• American Express
• ApplePay
• PayPal

WHEN WILL MY ITEM ARRIVE AND HOW CAN I TRACK DELIVERY
We’re excited for you! You can track the status of your orders within your Salt + Snow account.

You will also receive an order confirmation email with your tracking number once your order is ready to be shipped.


I AM UNABLE TO LOCATE MY PACKAGE
You can track the status of your orders in your Salt +Snow account. You will also be sent an order confirmation email with your tracking number once your order is ready to be shipped. if you still need help please contact us at customercare@saltandsnow.com